TOPCLINIC is committed to ensuring your personal information is secure at all times and that you have a clear understanding of how and why we use your personal data. This privacy notice tells you how we use personal information we collect about you for a number of key business purposes.
How we use your information
This varies, dependent on your reason for engaging with TOPCLINIC The Online Psychology Clinic. Please select the relevant heading for more information (more than one of these may apply to you):
Visitors to our website
When someone visits any of our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Service Users to our Clinics
In order to provide any psychological services to you, including but not exclusively therapy, medico legal assessment, psychometric assessments and reports, we request and hold confidentially the following information from you:
Name, date of birth, postal address, next of kin name and contact details, GP and or psychiatrist name and contact details. Other relevant information is captured in relation to your clinical case such as e.g.your story, any psychometric assessments outcomes measurement tools and any relevant reports all of which is held on file for 7 years from the date of your latest interaction with TOPCLINIC The Online Psychology Clinic powered by South Dublin Counselling & Psychological Services. In the case of minors we will hold all information in a client file until the minor is 25 years of age. After this period all information, electronic and paper, is destroyed.
If you apply for a job at TOPCLINIC The Online Psychology Clinic , we will ask you to provide your CV and covering letter. You need only include your name, telephone number and email address, in order for us to contact you. We request that you do not include any additional personal data at this stage. We will keep your application as long as you are part of the selection process for the vacant position.
Sharing your information
We will only share data with companies or other organisations that are an essential part of providing services to you.
We ensure all providers have bases in EU. We will also ensure these organisations keep your information as safe as we do. These can include, but is not limited to, the following categories of organisations:
Information and Communication Technology (ICT) Support Services
Companies that support and develop our ICT Systems, such as our database and website.
This currently includes processing sessional payments, the provision of receptionist and booking service, the provision of telemedicine platform and online marketing services.
Other Operational Services
e.g. Payment service providers, offsite storage, confidential waste processors and mailing houses.
Your Rights in relation to your Data
You have a number of rights with regards to your personal data:
- You have the right to be given information about how your data is processed and why
- You have a right to access the personal data we hold about you
- You have the right to ensure the information we hold about you is accurate and complete
- You have the right to have your personal data deleted
- You have the right to ask TOPCLINIC The Online Psychology Clinic to restrict processing your personal data
- You have the right to ask us to transfer your personal data
- You have the right to object to TOPCLINIC The Online Psychology Clinic processing your data
- You have the right to withdraw consent to TOPCLINIC The Online Psychology Clinic sending you information by email
- You have rights in relation to automated decision making and profiling
Who is the TopClinic Data Controller responsible for your data?
South Dublin Counselling & Psychological Services
6B Woodbine Park
Co Dublin, Ireland